shopitara.com has put in place no-hassle procedures to ensure that you can buy from us in confidence and return the item if it has size issues (apparel and footwear only) or if the item is faulty or not what you ordered.
shopitara.com accepts returns with size issues only for :
Returns will be in the form of store credits or cash. Items must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, including: hangers, polyester bags, hang tags on garments, shoe boxes or dust bags. Any items that have been damaged, soiled or altered will not be accepted and will be sent back to the customer.
No returns, refunds or exchanges will be accepted for the following items:
• Beauty Products and Fragrances
• Home Décor
• Leather goods
If the return is due to a size issue (applicable for apparel and footwear only), it is the member’s responsibility to pay for return shipping. On our part we will give you a store credit. If the return is due to an error on our part (incorrect item sent, damaged/defective product), we will reimburse the invoice value as well as the shipping charge you bear to return the package, up to a maximum of Rs 100/kg. All returns which are not valid will not be accepted and will be sent back.
If you wish to receive a refund instead, please send an email with the following details from your registered email address to firstname.lastname@example.org
• Order Number
• Bank Name
• Account Holder Name
• Bank Account Number
• Branch Address
• IFSC Code
Please note shopitara.com will not be liable for any damage that happens in transit.
Returns can be made in the following ways:
1. Courier the product(s) to shopitara.com
2. Intimate us so that we can pick up the product(s) from your doorstep.
Should you wish to return all or a part of your order, you need to let us know within 3 working days from the date of receiving your parcel. You can book your returns on our returns portal provided on our website. Alternatively you can either call our Customer Support No. +91 9873810003 between 10am and 6pm(Mon-Fri), days over the phone to reach our dedicated helpline for returns or write to us email@example.com
After validating your return request over phone we will send you an email authorizing a return. The mail will have the return shipping address Details. You may simply print, fill with accurate information, paste the shipping address label on the package and courier it back to us. Please bear in mind that we should receive the return package within 7 Business days of us sending the authorizing email.
Post receipt of the return package, we will proceed to inspect the same. Once approved as an eligible return, we will issue your refund or merchandise credit in the appropriate amount. If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed within 10 days of our receiving of the return package from you.
Refunds are made as follows:
1. If the payment was made in cash then the refund is made in the form of a cheque.
2. If the payment is made using a credit/debit card (or any form of net banking) then the amount is credited back to the same account from which the payment was made.
3. When a refund is to be made due to sizing issues from customer’s end (for apparel and footwear) then the amount is refunded in the form of store credits.
Please Note: shopitara.com will make refund cheques only in the registered name of the customer.
We will keep you updated on the status of your return at each step:
When we validate your return, we send you a return authorization mail
At the closure of your refund, we send you a closure mail
Due to our business model, we do not hold stock, and therefore we are unable to offer exchanges.
You may cancel an order within 24 hours of your purchase. You can cancel your order by writing to us at firstname.lastname@example.org. The cancellation will be effective within 24 hours and a confirmation email will be sent immediately.
As part of usual business practice, if we receive a cancellation notice and the order has not been packaged / shipped by us, we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed and shipped out by us.
shopitara.com is not liable for any damages in transit.